Eeko Support
Need help with Eeko? We’re happy to help.
Eeko is available now for iPhone on the App Store.
For questions, bug reports, privacy requests, or other support, email support@eekolabs.com.
Before contacting support, you can try:
- closing and reopening Eeko
- checking your internet connection
- confirming camera, photo, or location permissions in iPhone Settings
- trying the action again
Questions
How do I delete an observation?
Open the saved observation in your collection and use the manage or delete option on that observation. Deleting an observation removes that saved record and its stored photo.
How do I delete my account?
In Eeko, go to Settings > Account > Delete Account. Account deletion removes your anonymous account and associated app data according to Eeko’s deletion flow.
Do I have to share my location?
No. Location is optional. You can skip location, choose a place manually, or use identification without granting location permission.
Why might an identification be wrong?
Nature identification can be uncertain. Lighting, angle, similar-looking species, and limited visible details can all affect a result. Treat identifications as helpful starting points, and use your own judgment—especially for safety-sensitive situations such as whether a plant, mushroom, or animal may be harmful.
How do I report a problem?
Email support@eekolabs.com with a short description of what happened and, if you can, the screen you were on.